Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

What we are also offering the Customer Service Advisor…

* Bonus.

* Pension scheme.

* 37.5 hours per week - but get paid for 40! Enjoy a full paid 30-minute lunch break each day.

* Generous staff discount (following probation).

* 29 days holiday per year (including bank holidays).

* Free on-site car parking.

* Personal use of in-store equipment after hours.

* On the job training.

* Working within a small friendly team.

The duties of a Customer Service Advisor at Fitness Superstore are…

* Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.

* Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.

* Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.

* Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.

* Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.

* Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.

* Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.

* Working 37.5 hours per week Monday to Friday - 09:00 - 17:00. However, there will be occasional weekend work.

The successful Customer Service Advisor will have…

* Have at least 12 months experience within a customer service office-based environment.

* Ability to communicate technical information effectively.

* A passion for the gym and fitness an advantage but not a requirement

* Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.

* The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.

* The ability to be a team player.

* Excellent attention to detail.

* Computer literate skills including Excel, Word, and Outlook.

* Strong interpersonal skills, adaptability and flexibility when required