KT & Coe are delighted to be working with a business based in Norwich

Main Purpose of the Role

To ensure the efficient and accurate administration of all sales-related processes in line with company standards. The role includes managing customer enquiries, maintaining accurate records, and delivering a level of service that consistently achieves complete customer satisfaction.

Key Responsibilities

Sales & Order Administration

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Create and maintain customer records and sales files within required timeframes.

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Issue preparation or service requests to relevant internal teams.

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Process sales invoices and relevant paperwork.

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Process and track finance or payment settlements.

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Monitor internal systems for updates, bulletins, or changes relevant to sales operations.

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Track and progress customer orders from initial placement to completion, keeping the sales team updated at each stage.

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Assist with reviewing and checking orders for accuracy.

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Download and process order confirmations, invoices, and related documents daily.

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Notify relevant teams of incoming stock, deliveries, or product arrivals.

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Process damage reports or claims where required.

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Handle stock transfers or allocation requests.

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Manage preparation requests for display, demonstration, or promotional stock.

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Assist with credit control or customer account queries.

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Enter costs, commissions, and bonuses into internal systems and process accordingly.

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Review sales profitability and flag discrepancies to managers.

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Ensure all promotional offers or bonuses are claimed and relevant documents are uploaded.

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Upload and file all documents into the correct digital systems.

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Update customer preferences in line with GDPR requirements.

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Maintain customer information in all internal and external databases.

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Ensure all orders and paperwork are completed and signed according to company procedures.

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Keep internal compliance systems up to date.

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Process purchase ledger invoices and allocate costs accurately..

Housekeeping & Compliance

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Maintain clear, logical filing systems for easy access by all staff.

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Check, split, and file completed sales packs within required timeframes.

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Update internal teams on any customer or order changes.

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Provide daily updates to the Accounts department on any required payments or changes.

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Comply with all company Health & Safety policies and procedures.

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Undertake any additional related tasks as required by the business