Customer Service Administrator
Pertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Administrator:
* Receive incoming calls from customers placing fault or support calls
* Recording details on service management system
* Provide first line troubleshooting to gather technical information
* Manage call responses, telephone support and scheduling engineers service appointments.
* Schedule preventive maintenance visits in line with customers needs
* Ensure engineers are booked on and off calls
* Raise invoices
* Maintain and update customer records as required
Requirements:
* Strong customer service and administrative experience
* Competent Microsoft user
* Knowledge / interest in technology
* Confident in asking diagnostic questions and providing first line troubleshooting advice
* Ability to work on own initiative
* Excellent verbal and written communication skills
The Customer Service Advisor Role
* Monday - Friday, 8.30am - 5pm or 9am - 5.30pm
* Fully office based
* £28,000 - £29,000 salary
* 22 days annual leave plus bank holidays
If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps