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Sr. UCCE Engineer (With Finesse)

Atlanta, GA, US


JOB TYPE: Permanent, FullTime

Hello, We are hiring for the below role. If you are interested apply/contact at the undersigned. Title: Sr. Unified Contact Center Enterprise (UCCE) / Sr. Engineer Duration is : 24 Months Finesse (CTI) experience is mandatory Location: Atlanta, GA Job qualifications: Five (5) Years of demonstrated Hands on Call Center Experience in the following areas: Cisco UCCE/ICM CUIC Gatekeepers Cisco Unified Communications Manager Administration and Trouble Shooting Unity Voicemail ICM Call Center Systems The UCCE SME Engineer shall be required to have the expertise to create, Implement, and Support ICM and CVP call routing scripts and required reports including the support for Finesse Cisco Agent The day to day job functionalities shall include, but not be limited to, the following activities: SME and Tier 3/4 level support for Unified Contact Center Enterprise (UCCE) trouble resolution, designs, and new projects Identify new offerings that arise from new technologies Identify new offerings that arise from customer demand and needs Maintain documentation of the UC environment and operational procedures Call Flow Scripting CTI Integration with 3rd Party Applications Perform Cisco Unified Contact Center Enterprise (UCCE) System upgrades. Regards Zahid Ansary Brezo Business solutions 1- 716-501 (8418) - provided by Dice