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DATE ADDED: Wed 14/08/2019

1St Line Service Desk / Helpdesk

Woking, UK

JOB TYPE: Permanent

SALARY: £20000 - £21000/annum + Benefits

1st Line Helpdesk / Service Desk

Due to continued growth my client based in Surrey who are a manged service provider are recruiting for 1st Line Helpdesk / Service Desk to be working as part of a team.

1st Line Helpdesk / Service Desk Benefits:

Free Car Parking
Voucher reward scheme
23 days A/L plus bank holidays
Volunteer Day
Eye care vouchersAs a 1st Line Helpdesk / Service Desk you will:

To provide a point of escalation and contact for IT incidents service requests
Logging, maintaining and taking ownership of customers' cases in accordance with defined SLA's
Managing events and changes on behalf of customers
Acting with professionalism and providing excellent customer service at all times with focus on making all customer contacts a positive experience.1st Line Helpdesk / Service Desk Role Specification:

Excellent technical service skills gained in a service desk/support capacity
Commercially aware, good literacy and numeracy skills
Excellent analytical and problem solving skills
Ability to work independently, flexibly and with initiative; shows ambition to succeed
Adhere to ITIL-based processes for the ongoing management of the customer environment1st Line Helpdesk / Service Desk Essential Experience:

Supporting Windows 7
Microsoft Active Directory
Office 2010
Basic Networking
Veeam / Backup Exec
Using remote support tools.
laptop/desktop and thin client support
Excellent customer service skillsServices advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview
Role: 1st Line Service Desk / Helpdesk
Job Type: Permanent
Location: Woking, Surrey,

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