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DATE ADDED: Thu 13/09/2018

European Customer Service Advisor

Redditch, UK
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COMPANY: FRENCH SELECTION UK

JOB TYPE: Permanent

SALARY: £22,000 per annum

FRENCH SELECTION UK
European Customer Service Advisor
Customer Service, Customer Care, Telephone, Enquiries processing, Manufacturing, Sales Administration, ERP, Order processing, Logistics, Invoicing, Claims, Quality, Fluent in English.
Salary: circa £22k depending on Experience
Location: Redditch, Worcestershire.
At commutable distance from Bromsgrove, Worcester, Stratford-upon-Avon, Birmingham South, Coventry, Royal Leamington Spa, Kidderminster, Warwickshire, Worcestershire, West Midlands.
Ref: 8045CS

VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8045CS. Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

*** Car/Bike Owner desirable due to location ***

The Company:
Our client is a well- established international manufacturing company.

Main Duties:
To be accountable for the day to day customer relations and in-house sales back-office.
To provide excellence customer service.

The Role:
- To deal with all enquiries on the daily basis via emails, phones, fax etc…
- To follow up on orders and deliveries, dispatch products as and when required
- To check and follow up on claims
- To liaise with all internal departments as and when required ( Logistics, Accounts, Technical, Quality etc…
- To complete stock entry and manage back orders as well as other general administrative support
- To manage and ensure proactive customers communication
- To keep up to date records
- To address unresolved request

The Candidate:
- Fluent in English to mother tongue standard (Written & Spoken)
- Fluency in another European language would be an advantage
- Excellent customer services skills with confident telephone manners
- Able to work under pressure & in a fast-paced environment
- Adaptable to deal with various tasks/ multitasking
- Team worker as well as able to work alone with good interpersonal skills
- Proactive & adaptable to work under pressure
- IT Literate

*** Car/Bike Owner desirable due to location ***

Salary : circa £22k depending on Experience + Pension Scheme + Life Assurance + 25 days holidays (+ 8 bank holidays).

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Role: European Customer Service Advisor
Job Type: Permanent
Location: Redditch, West Midlands

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