2nd Line Support – Permanent – Belfast – c£35,000 per annum

REED are pleased to announce a collaboration with a managed service provider based in Belfast with the recruitment of a Level 2 Support engineer. This is an organisation that aims to provide a high quality service to its customers, with a wide client base of small companies to large multi nationals. Due to growth they are looking to add to their fast paced and diligent team of first line support engineers.Duties

• Efficient resolution of first line technical issues remotely via phone or ticketing system
• Triage for resolution or escalation of issues
• Installation and maintenance of computers, printers, network related equipment for all clients.
• Potential working on client sites

Job Criteria
• Previous experience in an IT environment
• Windows 7 & windows 10 operating systems
• Working knowledge of Microsoft Products
• Basic Windows Troubleshooting SkillsPersonal Spec
• Good personal & communication skills with the ability to establish working relationships
• Liaise with individuals both internally & externally at all levels.
• Ability to work in a team and on their own initiative with the ability to grasp new concepts quickly
• Ability to explain technical issues in “layman’s tongue”.
• Commitment to ongoing development

RemunerationThis is an opportunity to work with a strong employer in Belfast with a competitive salary and benefits with ongoing learning and development.  You will gain exposure to clients from multiple different service industries.  Progression is a strong belief of this company promoting internally. 

What to do next?If this role sounds right for you please get in touch with the REED Technology team at , alternatively on . We will be able to provide more information about the role and inform you about similar opportunities at REED Technology with leading businesses in IT.