3rd Line Service Desk Engineer
Northampton (Hybrid)
Permanent, Full Time

Up to £55,000 + excellent company benefits!

You'll join a supportive, fun, and hard‑working team with great perks-social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring!

Join a leading IT solutions and managed services provider as a 3rd Line Service Desk Engineer, where you'll take ownership of complex technical challenges and act as a key escalation point for 1st and 2nd line teams. This role is ideal for a hands‑on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast‑moving environment.

What You'll Be Doing

* Provide 3rd line technical support across infrastructure, cloud, networking and database environments

* Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout

* Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms

* Manage network configurations including DNS, DHCP, switching, routing and firewalls

* Support VMware or Hyper‑V virtualisation platforms, along with Dell/HP server and SAN hardware

* Occasionally deliver on‑site support for escalated incidents and project implementations

What You'll Bring

* 3+ years' experience in a 3rd line technical support or infrastructure role

* Strong, hands‑on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management is essential

* Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups)

* Solid understanding of VMware vSphere and/or Microsoft Hyper‑V

* Experience with Dell or HP server/blade infrastructure and SAN storage

* Relevant certifications such as AZ‑, MS‑, VCP, or CCNA preferred

To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted