We are currently seeking a highly skilled and experienced Claims Negotiator to join our Clients Liability Team. As a Claims Negotiator, you will be responsible for managing an allocated portfolio of claims in accordance with company and regulatory requirements, while ensuring the delivery of service excellence.

Responsibilities:

• Handle liability claims from First Notice of Loss (FNOL) to final settlement, following the processes and procedures outlined in the "Claims-Guiding Principles" document.
• Proactively drive each case in association with the diary system to achieve the most economical settlement at the earliest practical time.
• Accurately reserve claims in accordance with the Company's reserving policy of "Ultimate Claims Spend" and regularly review and amend reserves as necessary.
• Identify and pursue all avenues of recovery.
• Play an active role in audit functions when directed.
• Provide appropriate information to internal colleagues in accordance with documented procedures.
• Appoint panel service providers as needed and contribute to monitoring their performance to ensure the highest possible standards.
• Keep senior staff informed on individual large losses and claims trends identified.

Key Performance Indicators:

Financial:

• Accuracy of reserves.
• Claims lifecycle.

People:

• All claims handled within Service Level Agreements (SLAs).
• Levels of complaints received and resolution of complaints.
• Compliments recorded.
• Develop and maintain close working relationships internally with colleagues and externally with brokers and service providers.

Requirements:

• At least 2 years of liability claims handling experience.
• Good interpersonal skills and time management abilities.
• Knowledge of national claims and insurance market environments.
• CIP/ACII (or progress towards) certification.
• Familiarity with relevant law relating to Liability classes.
• Understanding of principles and practice of insurance.
• Understanding of underwriting philosophies and policy wordings.
• Technical knowledge to effectively handle personal injury claims from FNOL to settlement.
• Ability to monitor and control service providers.