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Date Added: Fri 16/09/2022

Operations Delivery Manager

Swindon, UK
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Job Type: Permanent, FullTime

Salary: £38,000 per annum

Operations Delivery Manager, £38k annual salary, Office based in Swindon Operations Delivery ManagerPermanentFull timeMon - Fri, 9:15 - 17:15Office Based in SwindonHybridPublic SectorBased in newly refurbished offices in Swindon Town Centre, located close to the bus station and train station, this company has a refreshingly modern take on post covid working. Offering hybrid working after training, 20 days holiday moving up to 28 days year on year plus bank holidays, free parking on site and a casual dress code, this company is a welcome change to stuffy closed off office spaces or unsociable working from home hours. You will get to work with some fantastic education suppliers and clients, and you will be working within a medium sized team with 1x Service Delivery Team Leader, 2x Assessor Executive, 1x Senior Academic Accreditation Executive, 2x Academic Accreditation Executive reporting into you, and you will be reporting directly into the Head of Group Operations. Your new role

  • To develop and maintain BCS' ability to deliver a customer focused delivery experience through working collaboratively with business divisions, external partners and other relevant stakeholders
  • Manage and oversee the execution of the processes and service delivery activities in support of Membership applications, Organisational Membership applications and Professional Registration applications
  • Oversee the planning and execution of circa 100 accreditation visits to Higher Education Institutions (HEI) both in the UK and overseas. Ensure HEI accredited courses meet ongoing accreditation requirements
  • When required, perform the role of secretariat during accreditation visits, ensuring correct policies and procedures are adhered to and that accreditation visit reports are prepared for approval within the SLA's
  • Embed continuous improvement into the team culture, ensuring services, processes, and outcomes are incrementally improved to remain fit for purpose to deliver against evolving business requirements
  • Provide relevant reporting as required to evidence quality of service delivery and team performance against set business objectives
  • Ensure all policies, standards and procedures comply with the latest regulations (e.g., QAA, Engineering Council, FEDIP) and align with delivering the necessary business SLA's & KPI's
  • Ensure all non-conformances within the team (appeals, complaints and issues) are quality log reported, investigated, root cause analysed, resolved (from the customer perspective), and escalated where necessary
  • Submit well researched business system and process change opportunities to support service development and improvement in customer delivery
  • Lead, motivate and co-ordinate the team, ensuring they are equipped with key skills, relevant training, regular 1:1s, appropriate career development and all have SMART objectives
  • Assess required service delivery changes in the short, medium and long-term, identifying impact, risk and mitigation and making recommendations action
  • Manage costs within the team, monitoring expenditure and reporting to the line manager where exceptions to budget are experienced or expected
  • Ensure a robust business continuity plan exists for the team to allow services to customers to continue during any periods of disruption
  • Recruit and retain high quality staff within the team with effective training and personal development plans to match the evolving needs of the business
  • Role model the business values and support the overall organisational purpose

What you need to succeed

  • Demonstrable experience of leading a team within a business and coordination of a team of volunteers
  • A track record of success in relevant operational and service delivery business areas
  • Proven experience of managing and tracking team budgets
  • Strong process and people management skills
  • Ability to positively engage with and influence stakeholders at all levels
  • Ability to quickly develop positive working relationships with internal and external customers
  • Strong leadership skills to ensure a motivated, focused and hard-working team
  • Excellent change management skills, ensuring clear, well-defined improvements are implemented efficiently and effectively
  • Demonstration of excellent judgement and decision making when balancing short term demands with longer term improvement initiatives.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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