Operations Coordinator
£28,000 - £32,000
Aldridge, Walsall
Permanent

We are seeking a proactive and organised Operations Coordinator. This role is integral to ensuring the seamless transition from order intake through to product despatch, supporting the senior management team and liaising closely with suppliers and internal departments. Reporting directly to the Managing Director, you will help implement efficient processes and support continuous improvement across our sales operations. You will be assisting in the organisation of delivering products and installations to over 75 sites across the UK. Experience in scheduling jobs / people / installations is beneficial.

Key Responsibilities:

* Process incoming sales orders into the CRM system, verifying product listings and releasing them to production.

* Manage and coordinate order amendments that fall outside standard specifications, ensuring all changes are communicated and acknowledged by production.

* Liaise with customers to confirm and amend delivery and installation schedules.

* Communicate with suppliers to ensure timely arrival of all necessary components to our facility.

* Confirm all items are ready for despatch on scheduled installation days and communicate any shortages or issues with the engineering team.

* Generate purchase orders and customer invoices.

* Compile and manage order documentation, including organising delivery notes and completion paperwork.

* Provide weekly updates to the sales team on new order completion timelines.

* Support the sales department with general administrative duties, including preparing and amending quotes, specifications, and related documents.

Skills & Experience Required:

* 3-4 years of experience in a sales support, administration, or customer service role ideally

* Familiarity with CRM or ERP systems is highly desirable, especially SimPro and Xero.

* Strong IT proficiency across Microsoft Office and related tools.

* Excellent communication skills with a professional and confident telephone manner.

* Well-organised, adaptable, and capable of managing multiple priorities.

* GCSEs (or equivalent) in Maths and English, minimum.

* A team player with the ability to work under pressure and interact across all business levels.

* Must be self-assured and confident in handling a variety of situations.

What's on Offer:

* 25 days holiday (includes Christmas closure)

* Friendly office hours: 37.5 hours per week, Monday to Friday (with potential flexibility for school drop-offs)

* Company pension scheme