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DATE ADDED: Thu 06/06/2019

Front Office Host Nights

London, UK
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COMPANY: ANDAZ LONDON LIVERPOOL STREET

JOB TYPE: Permanent , Full Time

Front Office Nights - Host


About us


Welcome to the Andaz, where our name translates from Hindi as"personal style".


Our hotel is not conventional, this is reflected in our people andwoven into the fabric of our culture of creating memorable experiences, part ofthe Hyatt Hotels portfolio.


Uncover an environment free of barriers, where ideas are exchangedand encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrantEast London. Featuring 267 newly refurbished rooms, 7 exciting bars &restaurants and 15 diverse event spaces. We embrace people challenging the normand who aren't afraid of standing out, that's what makes us different - yourpersonal style whether that be tattoos, piercings or pink hair.




About you


The Front Office Team is responsible for overallarrival and departure experience of the Hotel guests and visitors. This Teamcooperates closely with the Reservations, Telecommunication, Housekeeping andthe F&B teams, ensuring that the guest preferences are noted and utilisedto provide guests with the overall stay that reflects their particular needs.In addition, the Front Office Team will look for ways in which guests' arrivaland departure experience can be enhanced.


·& & & & & & & & Enabling a smooth arrival and departure experience including rooming anddelivering luggage

·& & & & & & & & Ensuring that all guests have the appropriate credit facilitiesestablished

·& & & & & & & & Obtaining passport and following all other procedures as per locallegislation and Hyatt's Data Privacy

·& & & & & & & & Handling all cash transactions and billing

·& & & & & & & & Assisting guests during their stay and handling guest complaints

·& & & & & & & & Maximising revenue opportunities through up selling

·& & & & & & & & Providing all required information about the Hotel, available servicesand facilities.


Our ideal Receptionist:


With your intuition and dedication to people, youare always striving to deliver a great service for our guests. If you are amotivated Receptionist / Host with experience in Hotels or premium restaurants,who likes a challenge, we would love to meet you.


Being part of Andaz also means, joining the Hyatt family which has over679 hotels in over 54 different countries, also recognised as a& UKGreat Place to Work Company!&


What is in it for you?


Continuous learning and development is paramount to us. As such, wepride ourselves on developing and supporting all our colleagues. You will haveaccess to various learning opportunities both online and in our dedicatedtraining room.


·& & & & & & & & 12 free nights per year of service across Hyatt Hotels worldwide

·& & & & & & & & Employee and Friends & Family rates across Hyatt Hotels worldwide

·& & & & & & & & 1 Complimentary night stay for 2 in the Andaz (incl. dinner andbreakfast) after 6 months of employment

·& & & & & & & & Discounts of up to 50% in our 7 restaurants & bars

·& & & & & & & & Uniform provided and laundered complimentary

·& & & & & & & & Complimentary meals on duty

·& & & & & & & & Refer a friend bonus £500 per colleague introduced

·& & & & & & & & Bike 2 work scheme

·& & & & & & & & Busy social calendar including annual summer & Christmascelebrations

·& & & & & & & & Workplace pension scheme

·& & & & & & & & Annual season ticket loan

·& & & & & & & & Team member & performance rewards system redeemable in the form ofcomplimentary stays, massages and many more,


Are you ready for a dynamic environment where you can truly shine?


Please be sure to be eligible to work and live in the UK beforeapplying.

&


See descriptionRole: Front Office Host Nights Job Type: Permanent , Full TimeLocation: London, England, EnglandApply for this job now.
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