Administrator / Accounts Assistant
Full-Time | Monday to Friday | 37.5 hours per week
Location: Ellesmere Port

We're currently seeking a confident and proactive Administrator / Accounts Assistant to join a busy and fast-paced warranty department. This is a varied role, ideal for someone who enjoys working on the phone and has a solid grasp of basic accounts admin.

📅 Working Hours:
Monday to Friday, 9.00am - 5.30pm (1 hour lunch break)

💼 Key Responsibilities:

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Handling inbound calls from customers, retailers, and claims teams

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Navigating the warranty portal with ease

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Responding to emails from retailers and following up on queries

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Ordering parts and managing order progress

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Raising and processing invoices

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Entering daily bank transactions accurately

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Supporting credit control activities

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Occasionally dealing with customer and retailer complaints

📞 This is a phone-heavy role, so a confident telephone manner and excellent communication skills are a must!

📚 The Ideal Candidate Will Have:

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Strong telephone and interpersonal skills

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Previous admin or accounts experience (claims experience is a bonus!)

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A good eye for detail and a professional approach to customer service

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Experience using Sage would be highly advantageous

🎁 Perks & Benefits:

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37.5 hours per week

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Company pension scheme

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On-site parking

If you're organised, enthusiastic, and ready to get stuck in, we'd love to hear from you