Job Title: Commercial Account Manager (General Commercial)

Location: Hybrid (3 days office / 2 days home) – Reading

Salary: Up to £40,000 (DOE)

Benefits: Clear progression pathway, autonomy flexible hybrid working

About the Company:

This is a well-established, entrepreneurially driven brokerage that has scaled significantly in recent years (from £3m to £10m GWP) through organic growth and acquisition. The culture is dynamic, team-focused, and customer-obsessed, with strong backing from a larger insurance group. They offer real autonomy, minimal red tape, and a team ethos where everyone pulls together.

Role Summary:

You’ll inherit an existing £100k income book of general commercial business. With a light-touch, supportive manager who leads from the front and gives full sign-off authority, this is ideal for someone who thrives on responsibility, technical work, and delivering brilliant customer outcomes. You’ll be stepping into a role with urgency and progression potential - recent hires have already been promoted within months.

Key Responsibilities:

• Manage a portfolio of commercial clients: Build lasting relationships with a strong service culture

• Handle all aspects of renewals and MTAs: Delivering against service-level agreements and hitting retention targets

• Identify new business and upsell opportunities: Contribute to the team's overall GWP growth

• Collaborate with account executives and team leads: Ensure client handovers are smooth and service levels are maintained

• Support junior staff and attend 121s: Help foster a cohesive, driven team environment

Requirements:

• Strong experience in commercial insurance broking

• Confident using Acturis

• Excellent technical and market knowledge

• Passionate about customer service and responsiveness

If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet.

Related Job Titles: Commercial Broker, Commercial Account Handler, SME Broker, General Commercial Account Manager, Acturis Account Handler