Customer Services Representative
Farnborough (Hybrid options available)
£26,000-£29,000 + benefits

My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.

Key Responsibilities

* Acting as the first point of contact for clients and prospects via phone and email

* Managing inbound and outbound calls, booking appointments with advisers

* Responding to customer queries, resolving issues, and directing customers to the appropriate service

* Handling follow-up emails received by the Client Liaison team

* Making GDPR-compliant outbound calls following marketing campaigns to book appointments

* Reporting on individual performance and highlighting areas requiring alternative approaches or training

Skills & Experience Required

* Excellent communication and listening skills

* Strong attention to detail and accuracy

* Confident and professional telephone manner

* Customer-focused with the ability to manage and overcome objections (within a financial services context)

* Calm, resilient, and diplomatic approach

* Ability to build rapport and remain composed in conversation

Benefits

* Private Medical Insurance (individual cover)

* Income Protection (75% salary for up to 3 years)

* Life Assurance (4x annual salary)

* Critical Illness Cover (£50,000 lump sum)

* Pension: 6% employer / 3% employee