Sales Manager
Location: Cardiff (Hybrid Working)
Salary £40,000 basic | OTE up to £50,000
Contract: Permanent, full time

Yolk Recruitment is supporting a growing and ambitious business in Cardiff with the search for an experienced and driven Sales Manager.

This is a hands-on leadership role within a high-performing sales function, managing a team focused on generating and qualifying warm leads for specialist insurance advisors.

You'll lead from the front in a fast-paced, data-driven environment-coaching in real time, identifying development opportunities, and holding your team accountable to high standards. If you thrive in a sales environment, love getting stuck into performance data, and enjoy developing people to hit and exceed targets, this could be a great next step.

Key responsibilities include:

Leading, coaching and motivating the lead generation team to drive high-volume, quality referrals
Monitoring real-time performance data to identify trends and coach accordingly
Building strong working relationships with sales agents to support conversion goals
Coaching through live call listening-developing tone, objection handling, call structure and pace
Delivering structured 1:1 coaching sessions, performance reviews and team huddles
Managing team campaigns and directing focus to the most impactful activity
Analysing call-to-connect, connect-to-hand-off, and conversion rates to target coaching
Supporting Team Leads and Assistant Managers with their leadership development
Creating a positive, collaborative team culture both in-office and remotely
Maintaining performance standards across hybrid teams via MS Teams and internal systemsWhat You'll Bring

Essential experience:

At least 2 years in a fast-paced telesales or contact centre environment
A minimum of 2 years in a sales or performance management role
Strong track record of coaching and improving performance through real-time feedback
Highly confident using live data and KPIs to identify trends and drive change
Proven experience managing multiple campaigns and setting strategic direction
Resilient and proactive, able to hold teams accountable while supporting their development
Excellent communication skills and the ability to lead both office-based and remote staff
Strong organisational skills and ability to juggle multiple priorities
Motivated, professional and passionate about hitting targets and developing talentDesirable:

Experience in an FCA-regulated environment
Working towards CII or IFS qualifications
Familiarity with managing conversion rates and campaign-specific KPIs
A strong commitment to personal development and team cultureWhat You'll Get in Return

Basic salary up to £40,000
OTE of up to £50,000
34 days holiday (including bank holidays)
Full private health insurance (Bupa)
Income Protection cover
Pension plan
Extra day off on your birthday
Enhanced maternity and paternity leave
Hybrid working with flexible hours
Career development and progression opportunities
A fun, supportive, and ambitious team environment