Client Experience Manager

£30-40k + Excellent Benefits

Fareham

VR/10469

This is an exciting role working for a well-established digital marketing agency with an excellent reputation and reach. The position suits someone who has worked in a digital marketing agency and thrives on building strong client relationships

You will enjoy being the main point of contact and take pride in delivering clear, regular updates that help clients feel confident in their campaigns. You're proactive, positive, and not afraid to get stuck in when deadlines are tight. You're confident leading meetings, managing client expectations, and working with SEO, PPC and UX teams to align on KPIs and strategy within a supportive, fun environment

Your role will involve:

* Acting as the first point of contact for all marketing clients

* Leading onboarding and discovery sessions for new projects

* Supporting SEO, PPC and UX teams in setting KPIs and building campaign strategies

* Running monthly reporting calls and quarterly strategy reviews

* Keeping clients informed on progress via email, video and in-person updates

* Identifying and addressing client issues to improve satisfaction and retention

* Working with internal teams to manage workload, budgets and timelines

* Monitoring campaign performance and spotting opportunities to scale results

* Reviewing and approving marketing outputs for quality and accuracy

* Communicating updates and outcomes to senior management

* Collaborating with the sales team to provide relevant campaign data

* Raising web requests in line with client needs and priorities

Knowledge and Experience

* Agency or client-facing marketing experience

* Strong grasp of SEO, PPC and digital campaigns

* Confident leading client meetings and updates

* Solid working knowledge of CRM and marketing tools

* Skilled in in-depth reporting and analysis

* Used to working with KPIs and tracking results

* Excellent Organisational Skills

If you are an organised, solutions-focused professional always thinking one step ahead to keep projects moving and clients happy then this could be the role for you, please apply now