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Date Added: Mon 14/09/2020

Service Advisor

Basingstoke, UK
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Company: PEMBROOK RESOURCING LTD

Job Type: Permanent, Full Time

Salary: £22K-£28K Per Annum

  • Previous experience in a service role is preferred
  • A passion to deliver a high standard of customer service
  • An organised individual who can deal with many duties on the move
  • Excellent telephone and face-to-face communication skills
  • Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
  •  

    Service Advisor key responsibilities -

  • Establish rapport with and provide outstanding care to the customer
  • Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
  • Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
  • Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
  • Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
  • Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
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