Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex.

What the Job Will Be Doing

* Delivering a high-quality, customer-focused housing management service to a defined patch of residents

* Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support

* Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery

* Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches

* Preparing documentation for legal or enforcement action where required

* Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments

* Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved

* Liaising with income, support, and property teams to provide a coordinated service to residents

* Providing welfare benefits advice and signposting residents to support services to sustain tenancies

* Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales

* Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders

What You Will Need

* Experience in tenancy management, housing management, or income management

* Knowledge of housing legislation, tenancy management practices, and welfare benefits

* Experience managing rent arrears and supporting tenancy sustainment

* Experience investigating anti-social behaviour or tenancy breaches

* Ability to prepare documentation and support legal or enforcement processes

* Strong communication and interpersonal skills with the ability to handle challenging situations

* Customer-focused approach with the ability to work independently and as part of a team

* Good organisational skills and the ability to manage a varied caseload and competing priorities

* IT proficiency including Microsoft Office and housing management systems

* Full driving licence and ability to travel across the borough

Desirable:

* Professional housing qualification (e.g. CIH) or willingness to work towards

* Experience of court processes, mediation, or negotiation

* Knowledge of housing maintenance and estate management practices