Administrator / Planning Coordinator

Location: Bodmin, Cornwall
Type: Full-time

About the Role

We are looking for a highly organised and proactive Administrator / Planning Coordinator to support operational delivery within a fast-paced service environment. This role is key to ensuring effective planning, coordination of resources, and smooth communication between operational teams and customers.

Key Responsibilities

* Coordinate day-to-day planning of resources and workstreams within the designated area

* Manage and respond to job jeopardy to minimise service disruption

* Provide clear and timely communication to customers regarding planned and ongoing work

* Ensure operational teams receive accurate and complete information to carry out scheduled tasks

* Maintain accurate records and ensure all business processes are followed

* Collaborate with planners across regions to optimise resource allocation

* Monitor performance reports and manage workload levels in line with targets

* Work closely with Delivery Managers to manage workforce levels during peak and low demand

* Support attendance tracking and assist with resource deployment across wider regions

* Ensure all activities comply with relevant legislation, including streetworks and traffic management requirements

* Monitor data quality and escalate issues where necessary

* Promote and share best practices across teams and stakeholders

* Support the ongoing maintenance of quality management systems

* Assist in developing team capability and driving continuous improvement

* Provide additional administrative support when required

What We're Looking For

* Minimum of 5 GCSEs (or equivalent), including Maths, English, and a Science subject (Grade C/4 or above)

* Experience in a busy administrative or service delivery environment

* Strong customer service skills, including experience handling challenging situations

* Good IT skills, including Microsoft Office, and the ability to learn new systems quickly

* Ability to interpret numerical and performance data

* Strong organisational skills with the ability to multitask and prioritise effectively

* Good geographical knowledge to support planning activities

* A proactive and solution-focused mindset

* Ability to work independently while knowing when to escalate issues

What You'll Bring

* Strong attention to detail

* Excellent communication skills

* A collaborative approach to teamwork

* Flexibility in a dynamic working environment