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Date Added: Thu 27/05/2021

Contact Centre Training Lead

Tyne and Wear, UK
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Company: PARKDEAN RESORTS

Job Type: Permanent, FullTime

Salary: £25000 - £250

Are you a natural leader with a passion for training and development? Can you design and deliver training that is innovative, engaging and sets our people up for success? We’re looking for a Contact Centre Training Leader who shares our passion for creating amazing memories for our customers to join our amazing award winning Customer Contact Centre in Newcastle upon Tyne. You will own our training programmes, induction process and spot opportunities to support our people and our business to deliver amazing customer outcomes. As part of your role you will: * Own the Contact Centre induction and release programme across all central campaign teams * Design and deliver inspiring training and performance initiatives and support the implementation across all Contact Centre teams * Work across the Contact Centre to review training needs, knowledge gaps and commercial opportunities and put plans in place to support business growth
Role: Contact Centre Training Lead
Job Type: Permanent, FullTime
Location: Tyne and Wear, North East England, North East England

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