Job Title: 2nd/3rd line Support Engineer (MSP Experience Required)

Salary: £32,000 - £ 36,000

Location: Reading

The Role

A leading Managed Service Provider is seeking a talented 3rd line support engineerto join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.

Perks and Benefits:

• Competitive salary
• 22 days holiday (increasing with tenure)
• Matched company pension scheme
• Bereavement leave
• Sick pay
• Free on-site parking
• Monthly team lunch clubs and social events
• Onsite facilities, including a pool table and football table
• Company laptop
• This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals.

Key Responsibilities

• Provide technical support via phone, email, or in person.
• Troubleshoot and resolve issues with operating systems, software applications, and hardware
• (including desktops, laptops, servers, routers, printers, and firewalls).
• Log and manage incidents using the service desk ticketing system.
• Set up and configure computer systems.
• Document customer interactions, solutions, and processes to build a comprehensive
• knowledge base.
• Collaborate with team members to escalate and resolve complex issues.
• Contribute to team development by sharing knowledge and assisting with training.
• Create and maintain technical documentation and reports.

Requirements

• Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
• Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software.

Desirable

• Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable