IT Help Desk Engineer

Salary : £24,000 + depending on experience
Job Type: Full time, Permanent
Hours : Monday - Friday , 9am - 5pm

An excellent opportunity is on offer for an IT Help desk Engineer looking to develop a long-lasting career within a local family run business. Our client has a family ethos and customer service is paramount to their reputation.

As a core member of the help desk you will aim to resolve support calls at your first point of contact from the customer. In all cases you will see incidents you log through to resolution even when escalating calls to more senior technicians. This approach increases your exposure to different technologies and in turn increases your ability to progress your technical knowledge.

IT Help desk Engineer Key Responsibilities:

To provide technical support to clients via remote and telephone support.
Logging and updating all key information regarding the support call.
Fully resolving the support call in a quick and efficient manner, paying particular attention to company SLA's.
To escalate calls where necessary to 3rd line support.
To show genuine desire to continually improve your technical knowledge and ability through self-study and in conjunction with the company's offer of training.IT Help Desk Engineer Technical Skills:

Must have working knowledge of VMWare, Veeam, Microsoft 365 and apps
Windows Server
Must have working knowledge on how to configure Servers & Storage (preferably Dell)
Must be able to demonstrate the ability to diagnose and troubleshoot IT issues
The following skills/experience would be advantageous but not essential: IP telephony, MAC, Hyper-V, SharePoint.
Must have minimum 36 months solid experience working on an IT Help Desk in similar role
IT Help Desk Engineer Person Specification

Good Team player
Confident when dealing with client requests
Clear and effective communicator and be able to demonstrate a passion for customer service
Projects a positive, friendly and professional image in person and on the phone
Have a desire to learn and be proactive in fault finding
Reliable and Flexible
Full Clean Driving Licence
Will be required to undertake an enhanced DBS check
Self-motivated: Working effectively with little direction
Strong work ethic: Setting and achieving goalsIf you have a flair for customer service and IT and are looking for somewhere to enhance your career, this role is ideal for you.

Please send an email with your CV to apply or call Caley on (phone number removed), we are looking forward to hearing from you.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website