Pay: £30,000.00-£35,000.00 per year

Job Description:

Trade Mastermind is the UK's No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey.

Are You a People-Person with a Passion for Customer Service?

We are on the lookout for a fun, charismatic, and customer-focused professional to join our team as a Customer Service Specialist. You will play a key role in supporting new clients and ensuring their journey with Trade Mastermind is seamless, rewarding, and successful. If you thrive in a fast-paced, client-driven environment and love building strong relationships, this role is for you!

What You'll Do

* Welcome & Support Clients - Ensure all new clients receive a warm welcome and a smooth onboarding experience.

* Managing customer queries and conducting attendance calls to maximise event attendance

* Build Strong Relationships - Maintain excellent communication and develop trust with clients to support their business growth.

* Proactively Engage - Work closely with clients to understand their needs and provide tailored solutions, support, and up-selling opportunities.

* Manage Key Accounts - Support the Head of Key Account Management in handling multiple accounts, ensuring clients receive a bespoke and effective service.

* Client Retention & Satisfaction - Monitor and resolve any areas of dissatisfaction, ensuring high retention and satisfaction levels.

* Achieve Targets - Maintain a strong pipeline, schedule and book appointments, and work towards key interaction and retention goals.

* Collaborate with the Team - Work closely with colleagues to improve customer engagement and drive business success.

What We're Looking For

* Customer-focused mindset - you genuinely care about client success.

* Excellent communication skills - you can build rapport with ease.

* A proactive approach - you take initiative to solve problems and provide solutions.

* Strong negotiation & persuasion skills - you're confident in up-selling when needed.

* Organised & detail-oriented - you can manage multiple accounts effectively.

* A team player - you work well in a collaborative environment.

* Passion for business growth - experience in sales or account management is a plus!

What We Offer:

* Salary: £30,000 - £35,000 per annum

* Career Development: Tailored training and sponsored qualifications

* Equipment Provided: Everything you need to succeed from day one

* Company Culture: Supportive, driven, and ambitious team

* Modern Office: High-spec workspace designed for productivity

* On-Site Gym: Stay active without leaving work

* Subsidised Canteen: Fresh, affordable food options

* Health & Wellbeing Programme: Supporting your mental and physical health

* Company Events: Regular socials and team-building activities

* Free On-Site Parking

* Company Pension Scheme

* Private healthcare & pension

* 20 days holiday + bank holidays

* Access to our new 20,000 sq. ft. Trade Mastermind University HQ

Ready to Elevate Your Career?

This is your chance to be part of an industry-leading company where customer service meets business success. If you're driven, customer-focused, and eager to make a difference, we'd love to hear from you