Job Opportunity: Team Leader - Targeted Support (Hounslow Council)

Employer: Adecco, on behalf of Hounslow CouncilLocation: Hounslow House (with 2-3 days per week remote working)Pay: £27.81 per hour PAYE or £37.14 per hour UmbrellaContract Type: Temporary (initial 3-month assignment)Hours: 36 hours per week, Monday-Friday

We're recruiting an experienced and passionate Team Leader for Targeted Support to join Hounslow Council. In this pivotal role, you will lead a team responsible for assessing and supporting vulnerable residents with complex needs-helping them avoid crisis, maintain independence, and reduce reliance on statutory services.

This is an ideal opportunity for someone who thrives on making a positive impact, enjoys collaborative working, and excels at managing people and complex decision-making.

As Team Leader, you will:

• Manage an effective Floating Support Link Team, ensuring accurate assessments and appropriate referrals to Floating Support, Community Solutions, VCS partners, and other services.
• Work closely with the commissioned provider to understand service capacity, manage caseloads, and maximise the benefit of targeted support.
• Oversee processes for clients and referral partners, championing a high-quality service and gathering feedback for continuous improvement.
• Represent the service at senior, strategic, and performance meetings.
• Act as the key point of escalation for complex or safeguarding-related cases.
• Use systems such as LAS and Granicus to manage cases and track outcomes.
• Analyse data and insight to identify trends, monitor performance, and proactively address service issues.
• Work collaboratively across the Council-including Joint Commissioning, Housing, and the Community Partnership Unit-to help shape support pathways and future commissioning.
• Pilot innovative, resident-focused approaches with internal teams and the Floating Support provider.
• Build strong working relationships with the voluntary and community sector, identifying gaps in provision and supporting capacity building.
• Promote the service to key referral partners such as GPs, social care teams, hospital discharge teams, mental health and substance misuse services, and probation.

We're looking for someone who:

• Is passionate about delivering excellent outcomes for residents with multiple and complex needs.
• Makes strong, strategic decisions-especially when handling complex or high-risk cases.
• Can confidently lead, motivate, and support team members, acting as a role model at all times.
• Builds positive relationships with stakeholders, representing the service at a senior level.
• Uses data intelligently to understand demand patterns, anticipate future needs, and improve service delivery.
• Is adaptable, flexible, and able to respond to changing daily priorities.
• Demonstrates the Council's values, helping create conditions for residents and staff to succeed.

Required:

• Demonstrable experience supporting and assessing vulnerable people with complex needs.
• Strong decision-making and leadership skills.
• Experience working with multi-agency partners or complex caseloads.
• Ability to work strategically and operationally within a fast-paced environment.
• Strong communication skills - this is a customer-facing role, requiring a level of spoken English that meets the statutory Code of Practice under the Immigration Act 2016.
• Enhanced DBS check (required).

In this role, you will:

• Ensure residents experience a smooth transition into, through, and out of the service - helping them sustain independence.
• Work proactively with Council teams and partners to forecast demand and support effective service planning.
• Contribute to wider Council objectives by working collaboratively and strategically across departments.

If you're a motivated leader with a passion for making a difference in the lives of vulnerable residents, we'd love to hear from you.

Apply today via Adecco and help shape a service that truly supports Hounslow's communities.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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