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DATE ADDED: Wed 10/07/2019

Mental Health Advisors (Telephone Support)

Southall, UK


JOB TYPE: Permanent

West London NHS Trust is one of the most diverse providers of NHS mental and physical care in the UK. We are rated 'good' by the Care Quality Commission and 'outstanding' for caring and our forensic services.
We are here to care for people with mental and physical illness, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries, care homes), hospital, specialist clinics and forensic (secure) units.
Our physical healthcare services include intermediate care services in Hammersmith & Fulham as part of the Community Independence Service partnership.
Our national, specialist and forensic services include:
  • Medium secure services on the St Bernard's Hospital site in Ealing
  • Services for people with complex and severe personality disorder at the Cassel Hospital in Richmond
  • High secure services at Broadmoor Hospital in Berkshire
We are a teaching Trust with a growing research portfolio, working with academic and industry partners.
Our 3400 staff are dedicated to improving lives, working with patients, service users, carers, families and partners across the communities we serve.

West London Mental Health NHS Trust's Single Point of Access (SPA) is looking to recruit up to three band 4 mental health advisors to join our busy and exciting multi-disciplinary team.
The West London NHS Trust Single Point of Access (SPA) provides 24/7/365 access to secondary care mental health by telephone and email. The service is for people experiencing a mental health crisis and incorporates a 24/7 telephone support line for service users, carers and professionals.
The position of Mental Health Advisor (telephone support) is an exciting and challenging opportunity for the right candidate. You will be able to demonstrate excellent customer service skills while providing first line advice, support, and information to a wide range of callers as well as provide support responding to email and future text message (SMS) enquiries. The post holder will provide support when someone, both known to services and unknown, contacts the service as they, or someone they care for, feel unsafe, at risk or unable to cope without professional advice or help. Along with the providing care and advice to callers to the SPA the post holder will support clinical staff in the processing and triaging of referrals to the trust. The post holder will be given clinical supervision by qualified staff and management responsibility is with the SPA Team Manager.
The SPA team is highly motivated, diverse, energetic and has a ready to help attitude. Our professional and multi-disciplinary staff group whose ability to intercede on behalf of patients across all levels of healthcare is nurtured and respected. We believe in embracing the expertise of our nurses, allied health professionals and mental health advisors, and making a difference to the lives of our service users. Working in this service places you on the frontline of community mental health care and will equip you with the skills you need to respond to a variety of clinical needs at short notice and provide you with potential future career development.
This post will demand that you are highly motivated, can be flexible in an ever changing environment and can communicate effectively across a multi-professional team. Please see the job description for further information on this role.
By joining our team you will have also access to the following benefits:
  • 27 day holiday scheme rising to 29 after 5 years and 33 after 10 years
  • Flexible working Scheme *
  • Excellent opportunities for development
  • Competitive NHS pension scheme
  • Childcare vouchers
  • Cycle to work scheme
  • Access to NHS discounts with retailers and leisure companies (please see link)
* These schemes are subject to individual job roles.
For further details / informal visits contact:
Kim Davidson on [... Click Apply...]or email [... Click Apply...]