Responsibilities

• Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
  
• Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.
  
• Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly within secure or regulated environments.
  
• Oversee incident and problem management for M365 services, ensuring timely resolution, root‑cause analysis, and continuous improvement.
  
• Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
  
• Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.
  
• Ensure the platform meets enterprise‑level standards for resilience, scalability, and integration with wider infrastructure.
  
• Build and lead a high‑performing M365 team, fostering a culture of accountability, collaboration, and professional growth.
  

Candidate requirements

• Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years.
  
• Microsoft Qualifications required:
  
• Microsoft certification M365 Administrator Expert or hold at least 3 of the following Microsoft 365 certifications: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate certification.
  
• Microsoft Qualifications optional: Designing Microsoft Azure Infrastructure Solutions (AZ-305)
  
• Demonstrated success working in secure, regulated, or compliance‑driven environments.
  
• Strong leadership capabilities with experience guiding technical teams and driving high performance.
  
• Customer‑focused approach with excellent communication and stakeholder‑management skills.
  
• Hands‑on experience developing and delivering technology roadmaps.
  
• Strong problem‑solving and organisational skills.
  
• Competence in ITIL‑aligned service management; ITIL certification desirable.
  

Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.