Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies?

Equation Recruitment is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step up.

What’s on Offer?

• Salary of £25,000-£30,000 (DOE)
• Monday to Friday, office hours
• Access to certifications and career progression
• Exposure to varied B2B client environments and technologies
• Collaborative team culture focused on growth and development

The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure, and well-supported.

Your Responsibilities:

• Managing and resolving 1st and 2nd line support issues efficiently and professionally
• Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows 10/11
• Networking: DNS, DHCP, VPN, routers, switches, and firewalls
• Device setup and deployment including laptops, mobile devices, and VoIP systems
• Working alongside senior engineers on migrations and technical projects
• Maintaining service documentation and ensuring SLA adherence

What We’re Looking For:

• Some experience in an MSP or B2B IT support role
• Strong Microsoft 365 support knowledge
• Solid understanding of networking fundamentals
• Experience with endpoint protection and backup tools
• Confident communicator and team player with a growth mindset

Bonus Points For:

• Knowledge of Microsoft Intune, Autopilot, and Azure AD
• VoIP systems or telecoms experience
• Cyber Essentials familiarity
• Full UK driving licence (occasional on-site work may be required)

If you're ready to progress your IT support career in a role that offers variety, challenge, and genuine career development, we want to hear from you.

Equation Recruitment is acting as an employment agency on behalf of our client - The Computer Clinic Bicester and CVs are at times forwarded to the clients ATS for review pre-screening