German Speaking Telesales Advisor

Work From Home German Speaking Telesales Advisor / Customer Service Advisor. A work from home opportunity for a lead generation firm has arisen, full time day time, Monday to Friday. You will need to supply your own computer, headset and have decent broadband. The German Speaking Telesales Advisor role is answering calls from people who are interested in renting a space, taking their contact details and handing them over to sales.

The German Speaking Telesales Advisor / Customer Service Advisor responsibilities include:

Answer incoming calls following a calling guide that ensures a consistent customer experience
Answer incoming written support tickets through a customer service platform
Make outbound calls to inbound inquiries either to return missed calls or left voicemails
Route all qualified leads via email following a template based on pre-defined routing rules
Log results of all qualified leads into a Client Relationship Management (CRM) platform
Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received
Deliver seamless and consistent experience for the customer
The German Speaking Telesales Advisor / Customer Service Advisor will need:

Previous call handling experience
Good customer service experience
Empathetic, supportive, encouraging, and nurturing disposition
Strong interpersonal, relationship-building, and listening skills, with a natural, effective conversation style
Exceptional oral and written skills
Good organizational skills, with attention to detail, accuracy, and accountability
Energy and passion for delivering results with the agreed SLAs
Hunger for knowledge and learning of new products, services, and business
A 'can-do', flexible, and proactive approach to resolving problems and demands
Strong relationship-building skills and a commitment to customer service are required.
Strong organization and time management skills are critical.
Strong logic and analytical approach to solving challenges
The German Speaking Telesales Advisor / Customer Service Advisor rate of pay is £15ph, PAYE, weekly pay

Recruitment agency