Are you a proactive IT professional with a passion for maintaining robust information systems? We're looking for an enthusiastic and collaborative IT & MIS Officer to support and enhance core technology across a growing Wales-based organisation.

About the Role

In this varied and hands-on role, you'll maintain and improve internal IT infrastructure and Management Information Systems. Reporting to the Business Transformation Director, you'll ensure reliable system performance, support staff with queries, and contribute to the development and documentation of both current and future platforms.

Location & Benefits

Based in Cardiff (hybrid model: minimum 3 days/week in the office)
Free on-site parking
30 days annual leave plus bank holidays
Private healthcare
Flexible working hours
Occasional travel across Wales may be requiredSalary: £30,000

Key Responsibilities

Maintain and support Microsoft Exchange Server, Windows Server, domain controllers, Active Directory, DNS, DHCP, and Group Policy
Oversee and maintain SQL Server-based internal systems, including stored procedures, views, and user access
Administer user accounts, security permissions, backups, and regular updates across infrastructure
Generate and run business reports to meet operational and regulatory requirements (using SSRS or similar)
Troubleshoot and resolve IT queries from staff; escalate complex issues to external providers as needed
Assist with testing and implementation of new platforms and updates, including cloud technologies
Contribute to clear documentation of IT processes and support materials for usersPerson Specification

Level 4 qualification in IT (or equivalent experience). Degree-level qualification highly regarded.
Demonstrable experience with:
Microsoft Exchange, Windows Server/AD, DNS, DHCP, Group Policy
SQL Server administration, including reports, stored procedures, and database maintenance
Reporting tools such as SSRS or Crystal Reports
Hybrid cloud/on-premise environments
Troubleshooting legacy systems (e.g., ASP.NET, VB.NET)
Excellent communication skills in English, both written and oral
Strong attention to detail, time management, and organisational skills
Analytical, proactive, and solutions-focused mindset
Willingness to travel and stay overnight as required in Wales
A full driving licenceDesirable

Ability to communicate through the medium of Welsh
Experience with Visual Studio, basic code troubleshooting, and web-based information systemsWhy Join Us?

Hybrid and flexible working for optimal work-life balance
Free parking at our Cardiff office
Generous holiday (30 days + Bank Holidays) entitlement and healthcare
Positive and supportive environment that values innovation and improvement
Opportunities for learning and development within a friendly and ambitious team
Play a pivotal role in delivering reliable technology to staff across WalesIf you're eager to make a difference in a fast-moving environment and have an aptitude for solving technical challenges, we'd love to hear from you. Please apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy