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DATE ADDED: Sun 14/10/2018

Customer Service Representative

Miramar, USA


Job Description

Up to $40,000 yearly, Guaranteed Hourly, Bonuses, Health Insurance and Corporate discounts.

Are you looking for a new career or just a change? Hotel connection’s, the leader in Hotel accommodations for airlines has an immediate opening in Miramar.  This is your chance to join a fast paced employee driven company. While a lot companies are downsizing, we are growing. Some of our most successful candidates have the following skills:

  • Ability to work in a call center / service desk environment
  • Strong verbal and written communication skills
  • Excellent interpersonal and client relationship skills
  • Negotiations skills using different channels and methods of communications (phone or electronic)
  • Ability to withstand significant pressures driven by volume, pace and challenging interactions
  • Embraces change, thinks creativity and has a willingness to learn
  • Ability to handle multiple priorities in a high-volume, target-based environment
  • Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
  • Strong analytical and problem solving skills
  • Ability to manage and provide feedback to all types of individuals
  • Ability to work both independently and as part of a team
  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Successful background check

Job responsibilities:

  • Receive inbound inquiries to source hotel, transportation and travel needs of clients,
  • Ensure Reservations' consistency and execution between multiple systems and channels utilized in the booking process
  • Obtain, evaluate, and provide accommodations according to client guideline, requirements and SOPs,
  • Effectively utilize all Customer Service tools and technology to process, track and report transaction including AIMS-BMS as the airline tool to monitor and complete requests,
  • Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
  • Continually update and maintain company database with client transactions,
  • Provide continual feedback on customer service processes and procedures to improve SOPs and training processes,
  • Interact with internal departments,
  • Support other duties/projects as needed


We are willing to train (paid) the right candidates. Apply today .

Role: Customer Service Representative
Job Type:
Location: Miramar,

Apply for this job now.