Role: Technical Account Manager

Salary: £46,000

Location: Birmingham, UK (hybrid)

We're looking for an experienced and customer-focused Technical Account Manager to join our growing team. In this role, you'll be the bridge between our customers and technical teams - ensuring we understand their requirements and deliver solutions that exceed expectations.

Key skills:

• Working with Azure
• Troubleshooting issues
• Lead projects
• Customer retention
• Translating technical to non-technical stakeholders

What You'll Do

• Build strong relationships with new and existing customers, acting as their main technical point of contact
• Understand customers' technical requirements and translate them into actionable solutions
• Work closely with internal teams to ensure successful delivery and ongoing support
• Proactively identify opportunities to add value and strengthen long-term partnerships

What We're Looking For

• Previous experience in a technical account management, technical customer success, or similar role
• Strong technical understanding (SaaS/software or infrastructure experience desirable)
• Excellent communication skills, with the ability to explain complex technical concepts in simple terms
• A proactive, consultative approach to customer engagement

What's on Offer

• £46,000 salary
• Hybrid role
• Opportunity to work with innovative solutions and a supportive, collaborative team
• Clear progression opportunities as the company grows

If you're a technically-minded professional who loves building relationships and helping customers get the most from their technology, we'd love to hear from you!

Apply now or contact us for more details.