We are seeking a Collection Manager to oversee our collections department. The ideal candidate will possess strong analytical skills and a background in financial services, ensuring that our accounts receivable processes are efficient and effective. This role requires excellent communication abilities and a professional approach to managing client relationships while maintaining the integrity of our financial operations.

Duties

• Manage the collections team, providing guidance and support to ensure targets are met.
• Develop and implement collection strategies to improve cash flow and reduce outstanding debts.
• Analyse accounts receivable data to identify trends and areas for improvement.
• Utilise accounting software to track payments, manage accounts payable, and maintain accurate records.
• Conduct telemarketing efforts to follow up on overdue accounts while demonstrating excellent phone etiquette.
• Collaborate with other departments to resolve discrepancies and facilitate timely payments.
• Maintain detailed documentation of all collection activities, including data entry of communications and payment arrangements.
• Train team members on best practices in collections and customer service.

Requirements

• Proven experience in a similar role within financial services or a related field.
• Proficiency in accounting software is essential for tracking and managing financial data.
• Strong analytical skills with the ability to interpret financial information effectively.
• Excellent phone etiquette and communication skills, both verbal and written.
• Experience with telemarketing or direct customer engagement is highly desirable.
• Ability to work independently as well as part of a team, demonstrating strong organisational skills.
• Attention to detail with a commitment to maintaining accurate records.

We invite qualified candidates who are passionate about financial management and collections to apply for this exciting opportunity.