Location: West LondonSalary: £27,500 per annumContract: 12-Month Fixed-Term ContractWorking Model: Fully Office-Based

We are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors.

This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation.

• Provide L1/L2 IT support across desktop, applications, and network issues

• Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues

• Troubleshoot and resolve issues relating to core banking applications and general IT systems

• Monitor and manage network connectivity and infrastructure issues

• Provide on-site and remote support to users across branches

• Configure and support VPN laptops and remote access solutions

• Manage network printers and liaise with external vendors

• Maintain and update the IT asset register

• Support hardware troubleshooting, system backups, and configuration issues

• Assist with audit, compliance, and vulnerability remediation (VA/PT closure)

• Manage and resolve tickets within agreed timelines (RMS system)

• Liaise with offshore support teams for issue resolution

• Maintain accurate documentation and records

• Experience in IT support / systems support (1st/2nd line)

• Knowledge of Windows Server administration and desktop support

• Basic understanding of networking and connectivity

• Experience with hardware/software installation and troubleshooting

• Familiarity with Microsoft Office and O365

• Strong communication and stakeholder management skills

• Ability to document processes and provide user guidance

• Proactive and willing to learn new technologies

• Strong problem-solving skills

• Team player with a user-focused approach

• Able to prioritise and work under pressure

• Flexible to support out-of-hours work where required

• £27,500 salary

• 12-month FTC within a stable environment

• Broad exposure to IT systems, infrastructure, and operations

• Opportunity to work with internal teams, offshore support, and third-party providers