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Date Added: Thu 08/07/2021

2Nd / 3Rd Line Support; Essex (IG), £40-45K

Essex, UK
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Job Type: Permanent, FullTime

Salary: £35000 - £45000/annum full suite of benefits

An amazing opportunity to join a small IT team in an expanding construction company. Due to continued success, this fantastic company, who is considered the leader in their field, is looking to strengthen their IT Support team with an experienced 2nd Line Support specialist.

The main focus of the role is to provide high quality 2nd line support across all IT infrastructure and services. The successful candidate will be responsible for solving a broad spectrum of IT support cases by telephone, remotely in the office or on site.

What else you'll be doing -

Acting as the lead liaison between 2nd and 3rd line investigation
Setting and implementing key measures to ensure all customers are supported with a full IT suite
Working on technical projects
Lead the development and implementation of policies and procedures
Work with internal, external and 3rd party suppliers What you'll need -

Previous experience in a pure 2nd line or 2nd/3rd line role (ideally 2 years +)
Relevant degree or qualification
Hands-on technical knowledge and experience in
Citrix - XenDesktop, XenApp (ESSENTIAL)
Virtualisation - VMWare, VSphere, ESXI
Server Technologies - Windows Server 2008 and 2012, Exchange, Active Directory
IIS
Networking - LAN/WAN, TCP/IP, Routing, IP addressing
Windows 10
Excellent communication skills - written and verbal What you'll get in return -

Strong basic salary up to £45k
Private healthcare
Pension
24 days holiday
In-house training platform
Opportunity to learn new technologies Don't miss out on this fabulous opportunity. If you have the skills and experience and are looking to progress your IT support career, don't delay - Apply Now
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