IT Senior Service and Support Engineer
Fixed Term - 2 Years
Harwich
£37,768.00 - 42,803.00 per annum
37 hours per week

Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.

Are you passionate about technology and excited by the idea of working with diverse IT hardware, software and network systems? If so, we'd love to hear from you.
Are you a current team leader or ready to take on the next step in your career to act as Senior IT Service and Support Engineer?
Following recent internal promotions, Trinity House are looking to appoint a new colleague to join the IT team in providing vital technology services to Trinity House.

This role is perfect for someone who:

- Has great demonstrable experience of first and second line IT support.
- Has a natural curiosity and enthusiasm for technology.
- Enjoys solving challenges and providing excellent customer-focussed support.
- Is looking for a varied role to work across a wide range of software, systems, and technologies.
- Can work using initiative and as part of a team.

We value learning and development, so excellent training and development opportunities are provided.

This role is predominantly Harwich based and variable hybrid working may be available once all relevant familiarisation and training is complete. There is also a requirement to participate in a disturbed-hours shift roster (covering #removed# Monday to Friday) and one week in eight on-call. The role can attract overtime payments. Occasional, short-duration travel to our other UK sites may also be required.

Your experience, skills and qualifications to date will ideally include:
- A keen aptitude for IT and technology.
- Significant exposure to a technical IT environment.
- A high level of professional IT knowledge and experience.
- Experience working in an IT support environment (utilising service level agreements).
- Excellent problem-solving and analytical skills.
- Ability to communicate effectively and work to timescales.
- Five Level 2 qualifications including English and mathematics.
- Good awareness and understanding of cyber security threats, vulnerabilities and countermeasures.
- In depth knowledge and experience of working with Microsoft products including desktop, server, Azure/AD/Entra, M365.
- Professionally qualified to MCSE, MCIPT (or equivalent) with relevant demonstrable experience.
- ITIL foundation qualified (desirable).
- Qualified as a Prince2 Practitioner (desirable).
- Understanding of Cloud based and hosted technologies e.g. Saas, Iaas, PaaS.
- Knowledge of other IT technologies such as HTML, XML, PowerShell, scripting and AI (desirable).
Click here to view the role profile.

We welcome qualified individuals to apply and we look forward to reviewing your applications for this exciting opportunity. We are committed to equity within a respectful, diverse and inclusive environment.

If you are interested in applying for this position, please complete the online application process, by submitting your CV along with a supporting statement, evidencing how you meet the role requirements.