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Date Added: Fri 29/04/2022

Registrations Administrator

Leeds, UK
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Company: LINK GROUP

Job Type: Permanent, PartTime




The main purpose of the role is to act as an operational support function to the Mumbai teams where outbound contact to customers and various stakeholders is required. 

The individual will work on specifically assigned tasks in order to support the SLAs to be met by the Mumbai team, contributing towards the achievement of business deadlines and wider department service levels.

Individuals will be expected to handle investor instructions which have been referred by Mumbai Registrations Team and respond to the operational teams with guidance on how to proceed and all work must be executed in a timely and professional manner.

Inbound and outbound customer contact, written or verbal, must be carried out in line with operational procedures for the relevant workstream to ensure that customer outcomes are positive at all times.

What you’ll be doing:
  • Assist Mumbai colleagues with queries on complex cases 
  • Make outbound contact to relevant parties requesting information as necessary
  • Ensure outbound correspondence is generated in a timely fashion using the third party provider
  • Knowledge and understanding of providing good customer service and client needs
  • Support to the retained UK structure in Registration function
  • Ensure all work within own allocation is handled timely to support the Mumbai team in achieving SLAs
  • Review and respond to audit queries from third party clients
  • Ensuring corrective action is taken where necessary to prevent controls failures


What we’re looking for:

Essential:
  • Introduction to Securities and Investments module – or working towards within a Probationary period
  • Experience of working with offshore teams
  • Demonstration of effective communication skills both written and verbal
  • Ability to work to tight deadlines
  • Ability to work both as an individual or as part of a team
  • Knowledge and understanding of providing good customer service and client needs
  • Attention to detail
  • High degree of accuracy
  • Technical awareness
  • Good communication and listening skills
  • Team working
  • Solid PC/Excel/Word


Desirable:
  • Knowledge, understanding and experience in a Regulated and Financial industry
  • Risk aware
  • Continuous improvement knowledge
  • Experience of using workflow tools


About Link Group / Fund Solutions:

Our Funds Solutions division is a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.  We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia, manage £100bn of assets with circa 500 people.

With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.  Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

What’s in it for you?
  • A very competitive basic salary plus benefits.
  • 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
  • Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health&wellbeing, travel and technology.
  • The possibility of working from home, flexible working or working part-time options are available.
  • You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.


What we hope you’ll do next:

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