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DATE ADDED: Wed 17/10/2018

Independent/Supported Living Program Coordinator

Oakland, USA


Job Description



·         Assist with the supervision, scheduling, orientation, training, evaluation and discipline of ILS instructors; IHSS In-Home Support (Chore Providers); Supported Living Facilitators, Personal Attendants  and other direct care staff as needed and/or requested by the Director.


  • Orient, assist and supervise ILS Instructors, Supported Living Facilitators, Personal Care Attendants and oversight of IHSS workers and other direct support staff in the development and implementation of consumer service plans, goals, objectives and support techniques to ensure Active Habilitation.


·         Monitor/supervise staff compliance with schedules, paperwork, documentation, (time keeping records, IDN’s, mileage, incident/program notes, service hours, etc.) and other data collections as needed/required as part of quality assurance, assessment and control.


·         Help identify, locate and monitor the development of program, community and generic resources such as doctors, therapists, social service agencies, etc.; make referrals/recommendations as appropriate.


·         Ensure maintenance of consumers’ financial, medical, service records and other information is complete, updated/current and in compliance as required by Title 17 requirements and in accordance to agency/RCEB standards.


·         Provide quality assurance and assessment of consumer living conditions and on-going needs through unannounced home visits, tracking and measuring reports and quality assurance checks to ensure employees are delivering quality service/support.


·         Assist with the identifying training needs of both consumer and staff. Participate in required/mandatory in-service trainings, workshops, seminars and conferences.


·         Demonstrate competency in documenting and reporting consumer, program and staff related issues to the Program Director. Complete all paperwork in a timely/professional manner such as performance evaluations/disciplinary action, weekly staff schedules, timesheets, incident/progress reports, quality assurance reports, etc.


·         Handle confidential information with a high level of accountability.


·         Conduct bi-monthly Lenox tenant meetings


·         Keep the Director apprised of all situations both beneficial and detrimental to the staff, agency and consumers health/safety. Communicate with the Program Director and give suggestions for overall improvement as needed.


·         Write and assist in the development of Individual Service Plans in coordination of Person Centered Planning meetings. Attend annual IPP/ISP reviews, quarterlies and other IDT meetings as required/requested. Submit required documentation (ISP”S/Semi- Annual Reports) to Case Managers/RCEB for the authorization/re-authorization of services within established timeframes, in order to maintain Purchase of Services (P.O.S.) standards. Ensure all reports are completed and clearly identifies each consumers individual service needs, progress and/or regression.


·         Assist with consumer intake and assessment, including maintaining/increasing consumer census as needed and/or requested by the Director.


·         Carry 24-hour emergency pager and respond to calls as required. Provide staff coverage when necessary due to illness, vacation, emergency, etc. by acting as a substitute in the absence of direct care support.


·         Act as a liaison and collaborate with Case Managers, medical professional, family members and outside agencies as needed/requested. Collaborate/facilitate with the Program Director in meetings for the purpose of problem solving with and/or for the consumer.


·         Demonstrate the ability to problem solve, address consumer/staff issues and concerns as needed. Adhere to agency’s personnel policies and interdepartmental procedures as written.


·         Assume responsibility for Independent Living Services in the absence of the Program Director as needed. Seek the support of the Executive Director if required.


·         Perform other duties and responsibilities as requested by the Program Director.



Position Requisites:


·         Bachelors Degree (B.A.) in psychology, special education, counseling, sociology or related field. Minimum five years of relevant experience providing direct services to adults with developmental disabilities, in a supervisory capacity.


·         Possession of a valid California Drivers License, car insurance and vehicle in operating condition and willingness to transport people we serve. Ability to drive walk for at least one hour; to lift at least ten pounds; to assist adults in activities of daily living who are non ambulatory


·         Willingness to work a flexible schedule.


·         Critical Thinker with good problem solving skills.


·         Ability to utilize windows-based software applications.


·         Effectively coordinate services for adults with developmental disabilities to ensure a high quality of care and support in order for them to successfully maintain their independent living.



Salary : $ 41600.00 Annually

Company Description
Clausen House is an Oakland based non-profit whose mission is to create opportunities for adults with developmental disabilities to gain competency, develop relationships and join the community with increasing command over their own lives. We provide a range of programs for more than 180 adults by providing residential services, independent and supported living, supported employment, adult education and recreational programs. We celebrate the diversity of the bay area and work towards reflecting this diversity throughout our organization.

Role: Independent/Supported Living program Coordinator
Job Type:
Location: Oakland,

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