Customer Care Administrator

Location: S20, Sheffield

Hours: Monday to Friday (Standard Office Hours)
Salary: £24,000 - £25,000

Inspire Resourcing Ltd are looking for a confident and customer-focused individual to join our clients team as a Customer Care Administrator. You'll be the first point of contact for customers, providing excellent service and helping to keep everything running smoothly.

Duties include:

* Answering customer calls and resolving queries

* Logging support requests and preparing service reports

* Processing orders accurately using CRM/ERP systems

* Keeping customers updated on order progress and delivery

* Working closely with planning, engineering, and product teams

* Supporting service and repair admin, and managing customer data

* Handling general office tasks including reception and facilities support

* Helping with stationery orders and meeting room setup

* Managing your own workload and meeting performance targets

* Learning product basics to better support customers

The Ideal candidate for the Customer Care Administrator will have:

* Great phone manner and ability to handle tricky conversations with empathy

* Experience in a busy office environment

* Strong communication and organisation skills

* Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)

* A proactive, positive attitude and willingness to learn

* Team player who's also happy working independently

* Resilient, adaptable, and customer-focused

Inspire Resourcing Ltd have roles in administration, sales, accounts, purchasing, engineering, health and safety, industrial and many more! Contact us for a detailed discussion