Onsite Network Engineer, Reading
(Must have ability to obtain SC Clearance)
ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed.
The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer's network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times.
Key Responsibilities
* Cover early shift routines, including on-site checks and monitoring activities.
* Use network monitoring tools to detect and flag potential incidents.
* Maintain ITSM systems with accurate work notes detailing progress and actions.
* Provide 1st and 2nd line troubleshooting support, escalating when necessary.
* Perform basic configuration and installation of network devices.
* Act as remote hands for senior engineers during onsite interventions.
* Investigate and escalate suspected physical faults with network equipment.
* Manage the inventory of in-scope managed devices.
* Coordinate hardware repairs through approved partners when applicable.
* Offer guidance to users seeking wireless access support.
* Create and maintain internal knowledge base articles.
* Conduct floor-walking support and user assistance post-project delivery.
* Ensure network uptime via routine maintenance, failover testing, and best practice implementation.
* Provide clear and professional communication to users regarding incidents, progress updates, and changes.
* Handle incoming calls and ensure customers are informed of actions taken.
Knowledge, Skills, Attributes & Experience
Essential
* Keen interest in networking and developing technical skills.
* Strong interpersonal and customer service skills.
* Previous experience in a customer-facing IT support role.
* At least 2 years' experience supporting and managing network infrastructure.
* Experience within enterprise or managed service environments (e.g., NOC or service desk).
* Proven ability to handle high-impact incidents and interface with senior engineers.
* Familiarity with monitoring and event management tools.
* Solid troubleshooting experience (network and/or server).
* Ability to assess outages and identify likely root causes.
* Competent PC and technical documentation skills.
* Experience working within secure or regulated environments.
Desirable
* Aruba: ASCA certification or experience.
* Cisco: CCNA certification.
* Currently studying toward CCNP (Cisco) or ACSP (Aruba).
* Knowledge of network authentication solutions such as Cisco ISE or Aruba ClearPass