Senior Hire Desk Controller

Location: Wigan

Job Type: Full-time / Permanent

Salary: From £28,000.00 - £32,000.00

Hours: 42.5hrs Mon-Fri

Senior Hire Desk Controller - About the Role

At the heart of our strategy are our people. We are committed to investing in our people and culture, ensuring the right individuals are placed in the right roles from the start. We encourage professional development by empowering our employees to grow alongside the business, offering opportunities for career progression and on-the-job training.

Due to continued growth, we are looking to recruit a Senior Hire Desk Controller to lead and support our hire desk operations. This is an exciting opportunity for someone with strong organisational and leadership skills who thrives in a fast-paced environment.

Senior Hire Desk Controller- Job Purpose

As a Senior Hire Desk Controller, you will oversee the Wigan and Midlands hire desk teams and support other depots when required. You will lead the team in delivering efficient, compliant, and customer-focused plant hire services.

You will play a key role in coordinating the on-hire and off-hire process, while supporting operational performance and contributing to strategic initiatives.

Senior Hire Desk Controller - Key Responsibilities

• Oversee hire desk operations, ensuring accurate and timely processing of plant and equipment hire orders
• Maintain high levels of customer satisfaction by resolving queries and building strong client relationships
• Support management with performance insights, KPIs and reporting
• Arrange hire contracts and bookings for plant and equipment
• Coordinate with customers, transport teams, sales teams, and workshops
• Monitor and organise contracts and invoicing
• Build and maintain strong relationships with customers
• Check equipment availability and ensure records are accurate and up to date

Senior Hire Desk Controller- Skills & Attributes

• Strong leadership and mentoring abilities
• Experience in hire desk operations
• Excellent customer service and relationship management skills
• Strong organisational and administrative skills
• Ability to work in a fast-paced environment
• Excellent communication skills
• Strong time management
• Positive, enthusiastic and friendly attitude

Senior Hire Desk Controller - Requirements

• Right to work in the UK

Senior Hire Desk Controller- Desirable (but not essential)

• Experience within the plant hire industry
• Experience using the Syrinx system (training will be provided)

Senior Hire Desk Controller- Benefits

• Enhanced annual leave entitlement, increasing with length of service
• Workplace pension
• Refer-a-friend scheme
• Employee Assistance Programme
• Wellbeing support
• Annual employee satisfaction survey
• Discounted gift card scheme – save up to 15% on a wide range of major retailers

Take the first step towards your exciting new career and apply today!

If this role is of interest, please contact Liam at Elite Workforce Solutions