Customer Care Specialist

Inspire Resourcing are currently recruiting a Customer Care Specialist on behalf of our client based in Chesterfield.

This is a great opportunity to join a market leading business, for a dedicated customer care professional who is open to progression.

Main duties:

* Provide first-line support for customer queries relating to orders, deliveries, and products.

* Monitor and respond to incoming communications from customers via phone, email, and web platforms, ensuring timely and professional responses.

* Investigate and resolve customer complaints or delivery issues, maintaining a solutions focused approach.

* Liaise with internal departments (Sales, Warehouse, Purchasing, Product and Marketing)

* to provide customers with accurate information on order status, stock availability, product information and delivery timeframes.

* Support the processing of customer returns and credit requests efficiently and i accordance with company procedures.

* Update and maintain accurate records in customer service and order processing systems.

* Proactively communicate delays or issues to customers, offering alternatives or solutions where possible.

* Maintain awareness of key products and services to confidently support customers.

* Work closely with the Warehouse and Sales teams to ensure alignment between customer expectations and operational capabilities.

* Take ownership of aftersales care and ongoing communication with customers to ensure high levels of satisfaction and repeat business.

* Take ownership of product service enquiries, including repairs, replacements, and warranty claims, ensuring customers are updated throughout the process.

* Proactively offer solutions to customers and focus on upselling.

* Carry out any other reasonable requests as determined by Management.

Requirements:

* Previous customer service experience

* Use of MS office packages '

Package:

* Free parking

* Free hybrid car charging

* Team bonus after 12 months of service

* Standard holidays

* Working hrs Mon-Fri 08:30-17:00

£27500 - £30k DOE