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Date Added: Thu 10/06/2021

Senior Desktop Support

Sacramento, CA, US
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Company: KFORCE TECHNOLOGY

Job Type: Permanent, FullTime

RESPONSIBILITIES:

Kforce has a client that is seeking a Senior Desktop Support in Sacramento, CA. Responsibilities:
  • Supporting IT Project(s) working in a medical laboratory environment
  • The project entails upgrading users from Windows 7/Office2010 to Windows 10/Office365; Either an in-place/existing machine upgrade or to a new machine upgrade
  • Proficient in Microsoft OneDrive data backup and Outlook PST Import
  • Responsible for supporting the upgrades of Desktops & Laptops from Windows 7 to either a new system on Windows 10, or an in-place upgrade to Windows 10 or an upgrade to Igel Linux OS.
  • Responsible for providing end users support post upgrade
  • Responsible for mutually scheduling the end user upgrade including proper communication with end users on timeline and ETA of migration completion
  • Physically remove old hardware and install new hardware at a given site for a user
  • May be asked to assist in troubleshooting of hardware and software problems for desktop and laptop computers
  • Install hardware and software on workstations
  • Utilize ticketing system, when necessary
  • Re-image computers perform data migrations and restorations, and conduct remote problem solving when required
  • Will need to support both Onsite, Remote and VPN users/sites
  • Will need to provide timely updates on progress and update metric spreadsheet daily
  • Provide post upgrade end user support
  • Depending on the site, resource will be required to travel between sites; Mileage reimbursement between sites will be paid


Job Requirements:

REQUIREMENTS:

  • 6+ years of prior experience in an onsite desktop support role is required
  • Windows 7 Proficiency
  • Windows 10 Proficiency
  • Office/Outlook 2010 Proficiency
  • Office/Outlook 365 Proficiency
  • User Data/Email migration (OneDrive & conventional data transfer)
  • Understanding of Laptop/Desktop Encryption (BitLocker & Credant)
  • Microsoft SCCM Application Deployment
  • IT Asset Management tasks
  • Citrix Workspace familiarity
  • Needs to have excellent software and hardware troubleshooting skills
  • Ability to interact with various departments within the organization and communicate to various management levels
  • Strong written and oral communication skills
  • Successful experience with managing multiple tasks
  • Quick learner (eager to learn, can listen attentively & take notes)
  • Time Management Skills (can juggle multiple requests sensibly, punctual)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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