Role: Customer Service Location: ManchesterSalary: £24,500 Hours: 36 hours 08:45 - 17:00 Monday Friday 2 Saturdays a month Benefits: * Annual bonus scheme * 23 days annual leave + bank holidays raising 1 day per year up to a maximum of 30 days* Buy holiday scheme* Pension Are you passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment? We're looking for enthusiastic individuals to join our team as Customer Service Representatives with a knack for upselling. We are a well-established company throughout the UK and we are looking for new a new customer service executive to join us in branch dealing with general enquiries, as well as call back those who have shown interest in our services.If you are a bubbly, engaging individual with a positive outlook we want to hear from you for our next customer service role here in Manchester.Role duties:* Dealing with customers face to face * Dealing with customers on outbound telephone system and online* Proactively contacting customers over the phone to identify and discuss their needs * Customer conversations and relationship building, highlighting products and services, booking reviews * Upselling - recommending products and services, transactional activities, policies, audit, standards etc* Administration work updating internal systems* Performing cashier duties and handling in-person transactions* Assisting customers in person at the branch* Assisting customers via outbound telephone calls and online platforms* Initiating proactive phone calls to customers to assess and address their needs* Recommending and upselling products, services, and policies* Educating customers on various products, services, and communication channels* Completing administrative tasks to update internal systemsExperience and skills required: * Experience in customer service within financial services, hospitality, and retail industries* Dedicated to providing outstanding customer service* Enthusiastic about meeting new individuals and fostering connections* Collaborative team player with a "one-team" approach across various channels* Possess excellent verbal and written communication skills* Capable of delivering exceptional customer service in both face-to-face and telephony settings* Flexible and adaptable to accommodate evolving business needs and priorities* Sales and upselling experience is advantageous.

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