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DATE ADDED: Thu 25/10/2018

IT Services Technician

Irvine, UK


Job Description

Role: IT Services Technician

Location: Irvine, North Ayrshire

Salary: £23,000 - £25,000

Employment: Permanent

Role Requirements:

To support Computer applications and platforms within an office and manufacturing environment.

Duties and Responsibilities:

Respond to requests for technical assistance in person, via phone and Helpdesk.

Assist with diagnosing and resolving technical hardware and software issues.

Advise user on appropriate action.

Log all helpdesk interactions.

Follow standard helpdesk procedures.

Redirect IT issues to appropriate resource.

Identify and escalate issues requiring urgent attention.

Create user accounts in Active Directory.

Build and re-furbish PC Base and Laptops as required.

To keep up to date with current system information, changes and updates.

Other duties and Projects as assigned.


Attention to detail.


Excellent oral and written communication skills.

Problem Solving & Analysis.

Accountabilities and Performance Measures

Work with the Help Desk to log and track all user issues and problems.

Contact owner of Help Desk ticket within 2 hours of receiving call.

Escalate calls to the next level if a solution is not found.


MCP (Microsoft Certified Professional) in either windows XP, Windows Vista or Windows 7 desirable.

HNC/HND in Computing or equivalent.

1-2 year experience in a Helpdesk support role.

Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008 and SQl 2005/2008, Exchange 2010 and SharePoint 2010 would be advantageous.

Role: IT Services Technician
Job Type:
Location: Irvine,

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