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Date Added: Sun 11/09/2022

Applications Support Engineer

Scunthorpe, DN16, UK
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Job Type: Permanent, FullTime

Salary: £28589/annum

We are currently recruiting for an experienced applications support engineer for a large soical housing company based in Scunthorpe.

The overall purpose of this role is to provide maintenance and support of all the business systems across the group, enabling reliable access for all ICT users.

Main Responsibilities

• Provide ICT support to all users within the group, supporting a wide range of products such as housing management software (CRM), financial, performance and planning software

• Respond to all helpdesk calls within service standards, escalating as required

• User Administration of all systems including creation, deletion of users and granting of permissions in line with business requirements

• Maintain documentation of key processes within the team

• To monitor error reports produced by all business systems, analyse the issue and impact on the business responding with a solution

• Liaise with various 3rd party suppliers

• Assist with development where required to achieve the business aims

• Implementation of standard and minor change requests in line with ICT change management procedures

• To act proactively to department incidents and provide high level support ensuring internal incident management procedures are followed

• Communicating with stakeholders via the most effective means to assist and resolve issues

Maintain standards set in relation to security and confidentiality

• To administer and facilitate the relationship with the ICT Coaches, providing guidance and support for the group and facilitating meetings

Knowledge, Skill & Experience Required

• Have an overall ICT awareness of software and be skilled in general aspects of ICT with some experience in an ICT setting or working towards a recognised ICT qualification.

• Have an awareness of SQL driven databases and their software

• Knowledge of ITIL or trained to ITILv3 Foundation desirable.

If this sounds like you, we would love to hear from you
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