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Date Added: Fri 24/09/2021

IT Technician (Remote)

Norwich, UK
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Job Type: Permanent, FullTime

Salary: £28000 - £40000/annum salary is negotiable doe

My client is a very successful Norfolk based organisation offering professional training in the Financial Services Sector as well as apprenticeships and leadership training.

My client pride themselves on being at the forefront of online delivery that inspires innovation, curiosity and professional growth through learning. My clients growing number of industry experts, build the skills needed today to develop the experts of tomorrow within their specialist chosen sector.

If you are looking for a meaningful career within a progressive and expanding business, I would love to hear from you.

The Opportunity

To support the continued growth of the company and maintain the hardware and software deployed to its stakeholders. A broad knowledge of Microsoft business products and programming tools is required together with a sound understanding of data and how it is used in the business environment

Key responsibilities

To maintain, review and modify the company's use of the Microsoft Office Suite (O365):

* Knowledge and experience of Azure Active Directory

* Establishing and managing security roles and groups

* Commissioning and decommissioning both users and their equipment, including associated hardware

* Set up new users accounts and profiles and deal with password issues

To maintain, review and modify the company's use of IT equipment:

* Install and configure computer hardware operating systems and applications

* Monitor and maintain computer systems and networks

* Troubleshoot system and network problems, diagnosing and solving hardware or software faults

* Replace parts as required

* Follow diagrams and written instructions to repair or set up a system

* Support the roll out of new applications

* Test and evaluate new technology

Provide support to a range of stakeholders:

* Talk staff and clients through a series of actions, either face-to-face or online, to help set up systems or resolve issues

* Produce procedural documentation and relevant reports

* Respond within agreed time limits

* Rapidly establish a good working relationship with customers and other professionals, such as software developers

Understand and support key strategic software products

* Skill Star

* HubSpot

Skills Required

* Windows 10, Office 365 Admin, MS Azure, MS SQL Server, T-SQL, SQL, MS Reporting Services, MS Team Foundation Server, VB.NET, HTML, CSS, Java Script, Agile development, Hardware configuration, Technical Support, MS Teams, Sharepoint, Office 365 Apps, PowerBI, Web site config, Power Automate, Software specification.

* The ability to think logically

* A good memory of how software and operating systems work

* Excellent listening and questioning skills, combines with the ability to interact confidently with clients to establish what the problem is and explain the solutions

* The ability to work well in a team

* Problem solving skills

* A strong customer focus

* The ability to prioritise your workload

* Attention to detail


£28,000 to £40,000 per annum (DoE)


· Remote working (nationwide)

· Smart / casual dress code

· 20 Days holiday plus Bank Holidays

· 5 Discretionary company days

· Nest Pension

· Commitment to your training and development

· Start the weekend early (4pm closing on a Friday)

· Team Social events
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