Call Centre Associates - 12-Month Fixed-Term Contract
Location: Glasgow
Hourly Rate: £12.60

Various shift patterns
You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business needWe are currently seeking Call Centre Associates to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview

As a Call Centre Associate, you will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities

Process inbound and outbound calls, emails, and customer enquiries in line with established procedures

Accurately complete transactions and maintain up-to-date records, both digital and manual

Prioritise and manage daily workloads effectively to meet deadlines

Escalate non-routine queries or issues appropriately

Collaborate with colleagues to support overall team performance

Provide general administrative assistance as required

Ensure compliance with internal controls and audit requirements

Essential Skills & Experience

Strong attention to detail and accuracy in record-keeping

Proven ability to work effectively in a team-based or structured environment

Excellent interpersonal and communication skills

Strong organisational and time management abilities

Demonstrated commitment to delivering high-quality customer service

Ability to follow defined processes and procedures consistently

Desirable Attributes

Numeracy and comfort working with data

Familiarity with navigating internal systems and databases

Proactive approach to identifying improvements in work practices

If you are a dependable, motivated professional with a focus on delivering service excellence, we encourage you to apply.

📩 To express your interest or for further information, please contact Summer Fleming at

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job