Area Manager - NHS Cornwall

Department: Operations

Reports To: Key Accounts Manager / Regional Operations Manager

Salary: £30,000 -34,000 per annum
Benefits: Company Car, Laptop, Mobile Phone, Fuel Card, Pension, 20 + 8 Days Holiday
Hours: 40 hours per week (flexible, occasional weekends as required)

Area Manager Job Purpose

To manage and oversee cleaning operations across multiple NHS sites, ensuring high standards of service delivery, compliance, and client satisfaction. The role involves leading Supervisors, maintaining operational efficiency, and acting as the main link between sites and central support teams.

Area Manager Key Responsibilities

Operational Management

* Deliver cleaning services in line with contractual requirements and BICSc standards.

* Conduct regular site audits and monitor KPIs/SLAs.

* Oversee daily, periodic, and deep-clean schedules.

* Provide regular operational updates to senior management.

Leadership & Workforce Management

* Support and manage on-site Supervisors and cleaning teams.

* Oversee recruitment, inductions, training, and performance reviews.

* Manage absences, holiday cover, and workforce planning.

* Ensure compliance with TUPE, Right-to-Work, and DBS requirements.

Client & Compliance

* Act as the main operational contact for NHS site representatives.

* Attend review meetings and address service issues promptly.

* Ensure full compliance with Health & Safety, COSHH, safeguarding, and company policies.

* Maintain accurate records for audits, incidents, and equipment.

Administration & Budget Control

* Approve timesheets and support payroll accuracy.

* Monitor labour, materials, and site budgets.

* Support contract mobilisation and service transitions.

Area Manager Requirements

* Minimum 3 years' multi-site cleaning or facilities management experience.

* Strong leadership and communication skills.

* Knowledge of compliance and health & safety standards.

* Proficient in Microsoft Office and reporting systems.

* Full UK Driving Licence (essential).

* Enhanced DBS (or willingness to obtain).

Area Manager Benefits:

* Company car

* Company pension

* Flexitime