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Date Added: Tue 17/01/2023

Contracts Coordinator

Crews Hill, EN2, UK
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Company: CSS

Job Type: Permanent, FullTime

Salary: £24000 - £29000/annum

Contracts coordinator

We are recruiting for a lead family run M&E contractor who are looking for Customer service advisor

Job Summary

Contract coordinators are in charge of organizational procedures related to planning, scheduling, and contracting duties for their company. They handle administrative and planning tasks, as well as respond to internal and external correspondence following established company procedures

Main duties and Responsibilities

* Book & Schedule all Works & Engineers

* Progress Jobs to Invoice Stage

* Manage all Data Input on Customer Portals, maintain databases, all records to be kept up to date

* Follow Pre-Written Scripts & Procedures

* Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion

* Documentation, excellent recording keeping within the company system

* Contractor Works Orders, to raise and allocate specialist sub-contractors, to ensure compliant

* Purchase Orders

* Answer Phone, Action where Applicable & Relay Messages Accordingly

* Administer quotes to clients for authorisation

* Monitor incoming mailboxes for works orders to be raised and allocated, all communications

* Provide regular updates to clients on progress of works and escalate jobs that are outside of target

* Make contact with sites/customers to establish key relationships

* Capture and record customer requirements in appropriate documentation for internal communication

* Take appropriate action to avoid a customer complaint

* Undertake any reasonable request in order to support the needs of the business

* Manage service delivery & meet contractual KPIs/Targets

* Deliver excellent customer service

* To engage with external customer, clients and stakeholders. Internal customers and contractors Daily, weekly, monthly reports

Person Specification

Excellent IT Skills

Outlook

Be a good team player

Have a positive and flexible approach to work

Excellent problem-solving skills

Due to location of offices have a full UK driving license/car

Have GCSES or equivalent/relevant experience

Excellent Analytical Skills

Excellent IT skills

Lots of initiative

Great organisational skills

* Confident decision-making ability

* Excellent communication skills

* Negotiation Skills

* Proven working experience as a Contracts Administrator/Coordinator

Benefits

21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory days

Pension scheme - Auto enrolment

Employee Assistance Programme

Life insurance

Employee Referral Scheme

Staff Discounts
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